FAQ

What makes your keyboard different?

We invested in innovative processes that enabled us to print across the entire board, just like a graphic tee. The keyboard is designed as the perfect balance between gaming and creative pursuits.

How much is shipping?

Shipping is dependent on where you live. International orders are subject to duty fees. Email us if you're unsure.

Some special product drops have free shipping!

What countries do you guys ship to?

We ship domestically (from US) and internationally! International shipping is subject to duty fees.

What's your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@higround.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For items with free shipping, customers will be responsible for paying for the return.

You can always contact us for any return question at  info@higround.co.

 

Damages and issues 

Our 1-year warranty only covers any defections caused during manufacturing production. Any issues caused by abnormal use or determined as wear or tear from excessive use is not covered under our warranty. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Where can I download the software that makes my RGBs light up and my macros sing?

We gotchu. Download it here.

When will I get my items?

As a company, we aim to get the product to you in under 2 weeks. However, thanks to COVID it's very hard to predict exactly when. Other factors come into play like how far you are from LA (where we ship from), when you ordered, etc.

Why are 68 keys better for me than a full keyboard?

When was the last time you touched the number pad on the right of your keyboard? (accountants don’t answer bro). The 68 key layout contains all the keys you need in a compact form factor. It's essentially the layout all laptops use.

WTF is a Hypegeek?

Good question, check our Community page for more info.

 

BUT, we'll answer it here too. Hypegeeks are culturally relevant gamers. We’re hardcore gamers that are musically sophisticated, fashion-forward, and culturally aware. Travis Scott and Post Malone are exemplary Hypegeeks.

What types of switches do ya'll provide?

We currently only have Gateron Red Switches. We know that it's the best for both gaming and daily use. BUT as we start to grow, we'll release multiple options. The Sandstone is not currently hot-swappable.