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The keyboard is designed as the perfect balance between gaming and creative pursuits. We invested in innovative processes that enabled us to print across the entire board. Additionally, with each drop, we've been improving the internal structures of our keyboard to produce one of the best sounding pre-built keyboards on the market.
Sign up for our drop/restock list on our drops page and follow our Instagram and Twitter for the latest information about future releases. @higround.
68 key is the superior 65% layout. It's everything you need in the most compact form factor.
We've released a range of switches in previous drops including Gateron and Kailh red switches. Currently, our keyboards include custom pre-lubed Higround switches designed for both gaming and daily use. On Basecamp 65 we have our White Flame switches co-designed with TTC. Summit 65 switches is where we flex our innovation -- the world's first graphic printed switch.
Yes
If you think your keyboard is having issues, you may try FN + ESC hold for 5 seconds to hardware reset the keyboard.
65% keyboard = 2 packs (72 switches), Full Size keyboard = 3 packs (108 switches)
While there is no guarantee by carriers for delivery by or on a particular day, the below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. Please note, these are all just estimates, and peak shipping can lead to unexpected delays that are completely out of our control.
All domestic standard orders must be placed Dec. 13, 2024 before 11am pst to be received before Christmas. *US domestic cutoff dates are a conservative estimate and exclude AK, HI, PO boxes, and military bases.
All international orders must be placed Dec. 2, 2024 before 11am pst to be received before Christmas.
You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges.
You will receive a confirmation email if your order was successfully placed. If you have not received a confirmation email within an hour of placing your order, it was not successfully processed. We recommend checking your spam folder as well. You will receive a shipment confirmation email with tracking information once your order has shipped. It may take up to 24 hours for tracking information to update via the carrier. If you have not received an update after 20 (U.S. Domestic) or 30 (International) days, please contact us. Please note, orders will be processed and shipped from our warehouse within 5 business days after the sale, but carriers may experience delays due to COVID-19. Please reach out if you have not received a shipping confirmation email with a tracking number after 20 days.
We currently ship to North America (US, Canada, Mexico), Asia (South Korea, Japan, Singapore, Malaysia, Indonesia, Philippines), Europe (most countries) and Oceania (Australia, New Zealand).
Shipping rates will be calculated during checkout and will depend on your shipping region. Please note, all UK customers must pay VAT at the time of checkout.For all international orders, customers will be responsible for any additional local custom fees and duties.
We're able to provide multiple payment methods at checkout. We currently accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club credit cards as well as Paypal, Apple Pay, Google Pay, and Shop Pay.
All prices are listed in US Dollars.
Once an order has been picked and labeled, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. Preorders can only be canceled during the 72-hour period after the order is placed. If you have any questions about your order, reach out to us.
We will email you the tracking number for your package once it leaves our warehouse.
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
If your package has been returned to sender (Higround), we are unable to reship any returned packages at this time. We may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. If you think your package has been returned to sender, please contact us.
Please note, Higround is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. If you have not seen an update to your tracking after 15 (U.S. Domestic) or 20 (International) consecutive days, please contact submit a ticket using our contact form as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 45 days (U.S. Domestic) and 50 days (International) from the original order ship date.
International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there.Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of the United States, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes. We are unable to provide an estimate of these fees at checkout.For higher priced items, we may require signature upon delivery. This will be noted on the product page.If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.
For UK customers, you must pay VAT at checkout.
A preorder is an order for an item in advance of production. This purchase model allows us to minimize product waste by ensuring that we are only making as many units as we need in accordance with preorder volume. Preorder windows vary by product, and the estimated ship window will be provided on the product page for each individual item.
Once a preorder is placed, the information is then shared directly with our manufacturing team. This ensures your order begins production and arrives to you as quickly as possible. Because of this, we can only accommodate cancellation requests made up to 72 hours after the preorder window closes.
To minimize the environmental impact associated with shipping our products, all items placed with a preorder item will ship alongside the preorder in a single shipment. If you need an item earlier than the quoted preorder window, we would recommend making a separate order for just the preorder item to ensure the rest of your order is not delayed.
All projected delivery windows will be shared on the product page, as each item has a different production window. Please note that orders to Alaska and Hawaii may take slightly longer to arrive.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest -free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment -based lending product. To learn more, visitwww.afterpay.com.
Just shop on higround.co and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!
Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.
Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.
Afterpay is only offered to customers who have a US billing address, a US credit card, debit card, or bank checking account, and a US mobile phone number. Customers with international billing addresses and/ or phone numbers will not be able to set up an account with Afterpay.
Afterpay is only offered to customers over the age of 18.
In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments wil l be deducted every month from your payment method until all scheduled payments are complete.
You can log in to your Afterpay account any time to view the payment schedule or to make a payment before the next due date.
Afterpay sends payment reminders via SMS and email prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.
Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the installment that you would like to pay early and select ‘Pay Now.’
Eligible payments may be rescheduled via the Orders section of Afterpay’s mobile app or website. For more information, visitAfterpay’s Help Center.Please note, not all payments are eligible to be rescheduled.
You will be prevented from using Afterpay and you may be charged a late fee. Afterpay is committed to supporting customers in spending responsibly.
Afterpay orders are delivered pursuant to delivery time frames presented by Higround.co after you complete your order online.
Afterpay returns follow YourName’s standard return process. Once the refund is processed by YourName your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
For more information on returns and refunds, visit Afterpay's Help Center.
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted; interest will be recalculated based upon the adjusted amount.
